Return window
Proposed policy, to confirm: notify us within 14 calendar days of receiving your order if you wish to return it. The operator must confirm the deadline for sending items back, the required withdrawal information and whether an additional voluntary return period is offered. This proposal does not replace mandatory withdrawal or faulty-goods rights.
Inspecting your purchase
Inspect the item as you would in a shop. Try shoes indoors on a clean surface and keep accessories, labels and packaging where possible. Avoid playing with a racket while deciding whether to keep it. Handling beyond what is necessary to establish an item's nature, characteristics and functioning may affect its value; any deduction must be assessed lawfully, not imposed automatically.
Start a return
1. Email info@padelstore.lv or use the contact form with your order number and the items concerned. A reason can help us assist you but is not required where a statutory withdrawal right applies. 2. Ask for the correct return address and shipping instructions. 3. Pack the items securely and keep proof of postage. To confirm before launch: return address, return-shipping costs and whether prepaid labels are available.
Refund timing and method
Proposed handling target, to confirm: process an approved refund within 14 calendar days of receiving the withdrawal notice, subject to any lawful right to wait for the returned goods or proof of sending them. Confirm the applicable deadline and treatment of original delivery charges before launch. Refunds should normally use the original payment method unless otherwise lawfully agreed; bank processing may add time. Defective-item claims may follow a different process.
Used, personalised and special-order items
Do not assume that a used racket is automatically excluded from every return right. Use may affect value, while statutory faulty-goods rights may still apply. Any exception for genuinely personalised items must be legally verified and disclosed before purchase. Padel rackets are not strung like tennis rackets, so a generic 'strung racket' exclusion is not used here. Confirm any actual customisation services and lawful exceptions before launch.
Wrong, damaged or faulty goods
Contact info@padelstore.lv promptly with the order number and a description of the issue. Photos can help, but do not send card details. Keep packaging where possible and stop using an item that seems unsafe. The appropriate repair, replacement, refund or other remedy, and responsibility for shipping, must be assessed under the applicable consumer rules. This draft does not limit those rights.